Support

Live support available!

Troubleshooting:

If you have a custom configuration on your firewall please use a personal computer or talk to your IT administrator about allowing access to Virtual United

If you are seeing the room but unable to join/others are unable to see you(this means your camera configuration is not working):

  • Ensure Google Chrome or Firefox are updated to their most current versions(check for updates)

  • Ensure that your browser has access to your camera(MacOSWindows 10)

  • Go to settings by clicking the gear icon in the upper right and try again with a new camera by cycling through your options

  • If you have an external camera, try unplugging the camera and using your built-in camera

​If you are seeing a white screen after clicking the joining link:

  • Ensure that you quit Zoom, MS Teams, Google Meets and other video streaming applications

  • Use Google Chrome or Firefox on a desktop or laptop computer, do not use Internet Explorer, Safari, or Microsoft Edge

  • Ensure that your browser has access to your camera(MacOSWindows 10)

  • Ensure Google Chrome or Firefox are updated to their most current versions(check for updates)

  • Clear your site cookies. You only need to remove cookies from app.virtualunited.events

  • Refresh the page

Chat Live With Us

Live chat in bottom-right of page

If it's easier for you call

Please do not hesitate to contact support to resolve your issue

Additional Resources

Give Feedback

Contact us with questions at:

team@virtualunited.events